Privacy Policy

1. Introduction

Welcome to Donatran Shop (“we”, “us”, or “our”). We operate the website https://donatranshop.com/ (the “Site”) and provide custom print-on-demand merchandise and related fulfillment services (collectively, the “Services”).

We are dedicated to safeguarding your personal privacy. This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit our website, interact with us, or make a purchase.

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the practices outlined in this Privacy Policy.

2. Personal Information We Collect

When you visit or purchase from our Site, we collect various categories of information necessary to fulfill your orders, provide customer service, and improve your browsing experience.

A. Device and Log Information

When you browse the Site, we automatically collect certain data regarding your device, including:

  • Web browser type, version, and language settings.

  • IP address and rough geographic location (country/city level).

  • Time zone and date/time stamps.

  • Referring URLs, search terms, and browsing actions on the Site.

  • Log data, cookies, and tracking pixels.

B. Order and Customer Information

When you make a purchase or attempt to purchase through the Site, we collect specific information required to process and manufacture your print-on-demand goods:

  • Contact Information: Full name, email address, phone number.

  • Shipping & Billing Address: Physical delivery address, billing street address, city, state, postal code, and country.

  • Payment Details: Credit card numbers, expiration dates, security codes (CVV), or payment account identifiers. (Note: Payment data is encrypted and processed directly by PCI-DSS-compliant third-party gateways. Donatran Shop does not store full credit card numbers on our servers).

  • Order Details: Selected designs, garment sizes, colors, product customization specifications, and customer support communications.

3. How We Use Your Personal Information

We process your personal information for specific, lawful business purposes, including:

  • Fulfillment & Production: Processing payments, sending order confirmations, routing design files to our print-on-demand manufacturing facilities, and arranging logistics and carrier delivery.

  • Customer Support: Communicating with you regarding order statuses, design modifications, delivery updates, replacements, or refunds.

  • Fraud Prevention & Security: Screening transactions for potential risk, unauthorized activities, or payment fraud.

  • Store Optimization & SEO: Analyzing visitor traffic and shopping patterns to improve website navigation, enhance site speed, and evaluate the relevance of our marketing campaigns.

  • Legal Compliance: Complying with applicable tax, accounting, customs, and consumer protection laws.

4. Sharing Your Personal Information

We do not sell, rent, or trade your personal information to third parties. We share information only with trusted third-party service providers who assist us in operating our business and fulfilling your orders:

  • Print-on-Demand Manufacturers & Fulfillment Partners: To print, package, and assemble your ordered items.

  • Shipping Carriers: Postal services and commercial couriers (e.g., USPS, UPS, FedEx, DHL) to deliver packages to your physical address.

  • Payment Processors: Secure payment service providers (e.g., Stripe, PayPal) to process payments, verify identities, and prevent fraudulent charges.

  • Hosting & Analytics Platforms: Web hosting, database management, and analytics services (e.g., Google Analytics) to monitor store uptime and user behavior.

  • Legal and Regulatory Authorities: When required by subpoena, court order, search warrant, or applicable law to protect our rights, prevent fraud, or ensure customer safety.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to ensure seamless shopping functionality:

  • Essential Cookies: Necessary for basic website functions, such as keeping products in your shopping cart and facilitating checkout.

  • Performance & Analytics Cookies: Collect anonymous information about how visitors navigate the site, helping us optimize search rankings and loading speeds.

  • Functional Cookies: Remember your site preferences, currency selections, and language settings.

You can manage or disable cookies through your personal browser settings. Please note that disabling cookies may affect certain store features, including cart persistence and checkout processing.

6. Data Security and Retention

  • Security: We apply industry-standard security safeguards, including SSL (Secure Sockets Layer) encryption across our entire domain, to ensure your payment and personal details remain confidential and protected against unauthorized access, loss, or misuse.

  • Data Retention: When you place an order through our Site, we retain your order information for our business and legal records (such as tax compliance, accounting, warranty, and chargeback dispute resolution) unless and until you ask us to delete this information.

7. Your Privacy Rights

Depending on your geographic location and local jurisdiction (including the European Union / UK GDPR and the California Consumer Privacy Act / CPRA), you may have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal information we hold about you.

  • Right to Rectification: You can request corrections to incomplete, out-of-date, or inaccurate data.

  • Right to Erasure (“Right to Be Forgotten”): You can request the deletion of your personal data, subject to legal or transactional retention obligations.

  • Right to Restriction / Opt-Out: You may object to or restrict certain types of processing, including direct marketing and non-essential cookies.

  • Non-Discrimination: We will not deny goods, charge different prices, or provide a lower quality of service if you choose to exercise your legal privacy rights.

To exercise any of these rights, please contact us at [email protected].

8. Children’s Privacy

Our Site and Services are not directed to children under the age of 13 (or under 16 in the European Economic Area). We do not knowingly collect personal identifiable information from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can promptly delete the data.

9. Third-Party Websites

Our Site may contain links to external third-party websites (such as social media platforms or external review services). We are not responsible for the privacy practices, policies, or content of those independent third-party sites. We encourage you to review their individual privacy statements before providing personal data.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational procedures, fulfillment partnerships, or legal and regulatory requirements. Any updates will be posted directly on this page with an updated “Last Updated” date at the top. Continued use of our website following any updates constitutes acceptance of the revised terms.

11. Contact Information

If you have questions, comments, or wish to exercise your data rights regarding this Privacy Policy, please contact our team:

  • Brand / Store Name: Donatran Shop

  • Website: https://donatranshop.com/

  • Support Email: [email protected]

  • Physical Address: 4042 Blue Crest Dr NE, East Wenatchee, WA 98802, USA

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST / PST)